On June 18, 2015, Prof. Dr. Chira Hongladarom and Dr. Sirilak Meksang were invited to be the speakers at KPIs for Management In-house Training for TCC Land Executives at the Empire Tower.
บันทึกนี้เขียนที่ GotoKnow โดย ศ.ดร. จีระ หงส์ลดารมภ์ ใน Chira Academy
KPIs for Management In-house Training for TCC Land Executives
on June 18, 2015
at the 195 Lounge, Empire Tower
KPIs for Management by Prof. Prof. Dr. Chira Hongladarom Hongladarom
Dr. Sirilak Meksang Meksang
Prof. Dr. Chira Hongladarom
Group 1 (President Table)
Dr. Sirilak Meksang
Prof. Dr. Chira Hongladarom’s presentation
(1) Where are we?
(2) Where do we want to go?
(3) How to do it?
(4) How to do it successfully?
Annual crops.. 3-4 months
Perennial.. 3-4 years
Human .. lifetime
Dr. Sirilak Meksang’s presentation
1.Ask where are we?
2.Where do want to go? (KPIs goals)
3.How to get there?
4.How to overcome obstacle?
Three opportunities and challenges for TCC Land for the future? And how KPIs can meet the challenges?
Intangibles KPIs-In your view, what are intangible KPIs?
How to apply the concept of 8K’s, 5K’s, 3 circles and HRDS for achieving KPIs successfully?
1.Three opportunities and challenges for TCC Land for the future
1.1 How to grow capable and engaged team to match business plan development
1.2 Cost and investment plan to match revenue growth
1.3 How to balance portfolio expansion to match growing supply and demand of the region
2. Intangibles KPIs-In your view, what are intangible KPIs?
2.3 Internal Process Management
2.4 Human Capital
3. How to apply the concept of 8K’s, 5K’s, 3 circles and HRDS for achieving KPIs successfully?
3.1.1 Human Capital-grow capable and engaged teams/
3.1.2 Intellectual Capital-Job Enrichment+Training
3.1.3 Ethical Capital-Strengthen core value
3.1.4 Happiness Capital-To promote passion and link tasks and work-life balance
3.1.5 Social Capital-Integrated CSR projects internally and externally
3.1.6 Sustainability Capital-Emphasize sustainable concepts in all projects and processes
3.1.7 Digital Capital-Utilize technology to support growth
3.1.8 Talented Capital-Career development program in different levels
3.2 5K’s should be integrated in program.
3.3 3 circles
188.8.131.52 Being in a happy workplace
184.108.40.206 Being optimistic to create harmony
220.127.116.11 Excellent career path development
18.104.22.168 Be able to point out potential talents
22.214.171.124 Lower turnover rate (happier staff)
126.96.36.199 Link KPIs to reward systems
3.4 HRDS can promote core value and meaningful of the purpose.
1. Three opportunities and challenges for TCC Land for the future? And how KPIs can meet the challenges?
How KPIs can help meet the challenges?
1.1.2 Fear to make decision
-SLA (Service Level Agreement)
-Dashboard and result presentation
1.2.2 Limited face-to-face communication with business units
1.3.1 Training need/best staff
1.3.2 Mentoring and coaching
1.3.3 Product Knowledge
1.4 Rewarding and recognizing success
-Outing once a year
1.5 Lack of internal communication
-Supporting function meeting
2.1.1 Tax management
2.1.2 Legal issues
2.2.1 Word of mouth and CRM
2.2.2 Market fluctuation
2.2.4 New project launch
2.3.1 Decision making criteria and communication
2.3.2 Approval process
2.4.1 Happiness in work and family
2.4.3 Career path
2.4.5 Promote good and capable employees
3.How to apply the concept of 8K’s, 5K’s, 3 circles and HRDS for achieving KPIs successfully?
3.1 Good attitude
3.2 Good communication
3.3 Focus on the same direction
3.4 Good digital literacy
3.5 Good leadership skill
1.1 Keep standard/ growth of hospitality business
1.2 Put the right man on the right job
1.3 International diversity/ cross cultural
3.1 Human Capital-put the right man on the right job
3.2 Knowledge Capital-outsource training
3.3 Digital Capital-SAP training etc.
3.4 Happiness/Motivation-Happy Hours, Health and Fitness Facility, Day Care and Welfare
3.5 Respect/Talented Capital-Promote internal staff and career path, job rotation, multi-skill, pre-opening team/taskforce
1.1 Timing – losing a lot of opportunity. We need to be prepared. Cut short on something too long and set KPIs to meet the deadline.
1.2 Competition- if we are not ready, we will be lost.
1.3 Work life balance- we must prioritize what will move up the company
1.4 Scope of work-set priority
-External factors like social, environment and relationship
-Understand customers’ demands
-Communication must be correctly done.
-Operating time must be short.
2.4 Human capital
-Do not make the same mistakes twice
3.1 Satisfaction on work is important.
3.2 Put people in the right place and we can have KPIs.
3.3 Encourage people to think out of the box.
3.4 Embrace failure. Learn from failure how to do better
3.5 Simple responsibilities
3.6 Set career path (career goal).
Closing Remarks by Mrs. Wallapa Traisorat, the President of TCC Land
I would like to send a great appreciation and gratitude to Prof. Prof. Dr. Chira Hongladarom Hongladarom and Dr. Sirilak Meksang Meksang. We learn a lot of really wonderful inspiration for us to grow and develop great concepts to be a healthy organization. We also learn a lot of knowledge to develop us to work together and communicate to achieve our plans and targets to be one of the top companies to contribute to our country and the region. I would like to mention to all of you that it is a very nice to have your great participation and energy to contribute and for us to develop and work together even better. Thank you very much.