"The best students don’t view themselves as customers, and they shouldn’t be treated as such."

:: Customer-focused:: เมื่อนักศึกษามาเป็นลูกค้า :: หลากหลายมุมมองที่ไม่เห็นด้วยถ้ามหาวิทยาลัย/คณะจะมองนักศึกษาเป็นเสมือนลูกค้า.....

"Students are not customers nor are they not customers." (Stephen Joel Trachtenberg, President emeritus and professor of public services, George Washington University)

"The best students don’t view themselves as customers, and they shouldn’t be treated as such." (Ed...ward A. Snyder, Dean of the University of Chicago Booth School of Business)

"Sad to say, business models are being widely applied in academe." (Peter Vaill, Student at University of St. Thomas, Minneapolis-St. Paul, MN)

"Students do not always know what is best for them and that a student-as-customer framework means more time spent on student-focused matters and less on research. This contradicts university goals, as universities are aiming to improve their research performance." (Prof Greg Bamber, Griffith Business School, Australia)

"The biggest problem with posing high levels of student satisfaction as the principal outcome of education is that this is not always compatible with intellectual challenge, which is surely the real purpose of higher education." (John Henry Newman, a Roman Catholic cardinal)