นำเสนอผลงานในเวทีนานาชาติ 3LinC'12


States of Knowledge Management for Quality Assurance in Education

in Princess of NaradhiwasUniversity

by Tippayawan  Niltaya

Saritpong Limpisthira

Annop Jeenawat

Abstract

Princess of Naradhiwas University (PNU) is one of the two educational institutes in Thailand established by merging local educational institutes into one.Under the new structure, PNU has faced some difficulties due to the different organizational culture and a long distance between the two former institutes. This is why PNU needs to develop its management system for faster services and for more suitable implementation to serve the local needs of specialized-border areas in the southern part of the country. To learn the new system and to create one vision among the staffs from different backgrounds, the university views the systematic exchange of knowledge is an essential tool for the achievement of the university’s missions.

The objectives of this research were to 1) study the states of quality assurance management in education 2) study the states of knowledge management for education quality assurance and 3) study the knowledge management model for quality assurance in education of PNU. The research methodology was documentary analysis. Statistics used for data analysis were percentage, mean and standard deviation.

The research findings were as follows:

1) The states of quality assurance management in education comprised 4 stages: planning, doing, checking and auctioning.

2) the states of knowledge management for education quality assurance comprised four factors: 1) human factor including chief  knowledge  officer, knowledge facilitator, knowledge practitioner and  network manager, 2) process  factors including knowledge vision, knowledge sharing in quality assurance and knowledge assets and 3) PNU’s models of knowledge management were created and classified into three models according to the development of education quality assurance. Such  models  were 1) knowledge management model which was implemented within the Knowledge Management Framework of the Office of the Higher Education Commission (mean 2.56) 2) participation model - participated by  the  KM leaders (1:3:3:1) (mean2.50)  and integration model – the activities were performed in  integrated manners by every institution under PNU. These integrated activities were implemented based on 9 factors and the criteria set by OHEC (mean2.49).

Key word: model of knowledge management, educational quality assurance, Princess of Naradhiwas University