คนที่กำลังทำ KM อยู่ในภาคราชการ ลองอ่านข้อความข้างล่างดูนะครับ จะเข้าใจวิธีคิดของคนในวงการ KM ของสหรัฐ และเข้าใจข้อจำกัดของ KM ในระบบ bureaucracy ภาครัฐของสหรัฐอเมริกา
Cheers.
I am giving a talk in mid-June to senior public sector folk in the
US
Government, some of whom will be KM specialists, others human
resource
(HR) specialists. Overall meeting in which this presentation
will sit
addresses change
management and organizational stress, and the
role of
KM/KS. Many of the sessions seem to be more from an IT
angle (which
reflects abit how many of the US Govt agencies tend to pigeonhole KM
still). Mine though is meant to address more than anything
else just
how public sector agencies address the aging of the baby
boomer
generation, the rapid movement to out-sourcing and consultancies
(as
opposed to career-long positions), and the impact these trends have
on
an organization's effectiveness and productivity. Main
objective of
session is to draw out examples from attendees, and to help
develop
action steps to address the problems.
One problem I find is that those involved with personnel mgt. are
often
not fully sensitive to the implications of lost tacit
knowledge, while
others very familiar with KM theory and practice often are not
aware of
the impact of personnel policies (including tenure, ability to
re-hire
staff, etc.) as well as the culture an organization may have about
those
who leave (some organizations embrace them, others view them
as
"outsiders" and "double-dippers".) And often neither the HR
nor the KM
folk really understand the subject matter well enough to
tightly
identify the actual substantive impact of changing staff
mixes.
Anyone have some examples to share, or colleagues who are trying
to
address this? Among other sources, I've been very
impressed by Lost
Knowledge by David DeLong and Deep Smarts by Leonard and Swap, as
well
as some earlier discussions on KM4Dev and Learning to Fly. If
you have
a chance, you might want to look at DeLong's book; it is very
thought
provoking, but most of his examples come from the private sector,
and
none of the public sector examples refer to development
assistance
agencies.
Any help/ideas/further reading would be very much
appreciated!
Tony Pryor
IRG
202 413-7854
วิจารณ์ พานิช
๒๓ พค. ๔๙
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