It's not what you know.

It's knowing when you know that you don't know.

It's knowing who knows what. It's intuition, insight, and years of making mistakes.

It's knowing when to approach a key customer and let him know you're listening.

It's knowing whether he likes golf or fishing or building houses for the poor.

It's knowing how to get the best price for a flight, a car, or a mortgage on the Internet.

It's the knowledge of the hands-knowing how to keep that old lathe running smoothly.

It's the ability to know what's wrong with something just by the smell,
whether it's a gourmet dish or a car engine.

It's knowing how to work as a team.

It's knowing how to really listen.

It's knowing when not to say anything. To let others learn for themselves.

It's knowing that you don't need to know it all to have all the answers.

It's knowing that the next best thing to knowing something is knowing where to find it.

It's knowing that you can make mistakes and admit it.

It's knowing that innovation comes from making more mistakes faster than your competition and learning from them.

As an individual, it's knowing why you work for a living. Is it to pay the rent? Or do you have the luxury of looking for meaning? As an organization, it's knowing why your firm exists and what, if anything, you owe to society.

... What you can do is create the right culture, find the right people, give them the right tools and the right motivation, and get out of their way ...

Contributed by Brian Hackett, from
Across The Board, The Conference Board:
http://www.conference-board.org

Quoted from http://www.skyrme.com/updates/digest.htm

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