ติดต่อ [email protected]
General Information
|
Functional Title : Knowledge Management Specialist |
|
Corporate Title : Assistant Vice President |
|
Report to : Team Head – Corporate Branding |
|
Reporting Unit : Corporate Communications Management Group |
Job Scope
|
1.
Lead the development of a knowledge management strategy and associated implementation plan ofknowledge management programs with alignment to company’s strategic direction
2.
Identify key knowledge critical to organizational growth and develop taxonomy to ensure effectiveclassification schemes and structuring information for easier management and retrieval with search engine
3.
Assist the Team Head to setup internal knowledge management workshops periodically and carry out implementation and evaluation, improvements in knowledge management program activities
4.
Oversees the work of content contributors and content editors that develop contents and training support materials for bank wide use.
|
Key Responsibilities
|
Key Responsibility |
Level of Accountability Full/ Partial/ Supporting |
Main job activity (How responsibility is achieved) |
|
|
1 |
Lead the development of an onlineknowledge management strategyand associated implementation planof knowledge management programs with alignment to company’s strategic direction
|
Full |
-
Work with technical team to define information management system plan outlining critical records, file organization systems, search engine, retention, and data management responsibilities.
|
|
|
|
|
-
Create an online mechanism for capturing and documenting key successful interventions of organizational knowledge
|
|
|
|
|
-
Develop a lifecycle plan and archive strategy for all knowledge content records and information to ensure that electronic records are preserved in accordance with defined retention period.
|
|
|
|
|
-
Develop an elaborate monitoring for tracking and assessing progress and performance of the implementation of knowledge management strategy
|
|
|
|
|
-
Implement a monitoring mechanism and action plans to react to incidents on collaborate platform
|
|
|
Measurement criteria (Quantitative & Qualitative): -
Effective knowledge management strategies
-
Minimum out dated information on In-Fah-Net
-
Yearly system upgrade plan is organized
-
All information are consistently review as planned
|
||
|
2 |
Identify key knowledge critical to organizational growth and develop taxonomy to ensureeffective classification schemes and structuring information for easier management and retrieval with search engine
|
Full |
-
Manage organizational knowledgemanagement
|
||||
|
|
|
|
-
Design corporate information structure in knowledge management system a focusing on products and services information
|
||||
|
|
|
|
-
Develop taxonomy and improve information retrieval process and searching system to reduce information overload
|
||||
|
|
|
|
-
Categorizing and analyzing information resources and providing quality control of the input into the knowledge management system
|
||||
|
|
Measurement criteria (Quantitative & Qualitative): -
Owned corporate up-to-date taxonomy
-
Reduce information retrieval process and search time
-
All information are categorized in proper space
|
|
Design corporate information structure in knowledge management system a focusing on products and services information |
||||
|
|
|
|
-
Develop project plan include expected resources to be consumed and timeline
|
||||
|
3 |
Assist the Team Head to setup internal knowledgemanagement workshops periodically and carry out implementation and evaluation, improvements in knowledgemanagement program activities
|
Full |
-
Work cross-functionally to identify potential areas for knowledgemanagement improvement by setting internal knowledgemanagement workshops periodically
|
||||
|
|
|
|
-
Review, evaluate and comment on lessons learned report andimprovements in knowledgemanagement program activities
|
||||
|
|
|
|
-
Maintain the policy to ensure that it is always up-to-date and relevant given the changing rules of theknowledge management platform
|
||||
|
|
Measurement criteria (Quantitative & Qualitative): - New requirements from all Bus are properly tracked for improvement - Report of knowledge management programs - In-Fah-Net policy is always up-to-date - In-Fah-Net policy is well-enforced among all TMB staff
|
|
-
Control
|
||||
|
4 |
Oversees the work ofcontent contributors andcontent editors that develop contents and training support materials for bank wide use.
|
Full |
-
Setup working process for content contributors and content editors that develop contents
|
||||
|
|
|
|
-
Develop content work flow and process flow including training support materials.
|
||||
|
|
|
|
-
Coach team members on project implementation strategy and project management principles
|
||||
|
|
Measurement criteria (Quantitative & Qualitative): -
Knowledge management strategies are well implemented
-
Training and user support material are up-to-date
-
Content contributors well understand knowledge process
|
|
-
Coach team members on project implementation strategy and project management principles
|
||||
Network of Interaction
|
Internal (parties within TMB) |
Issues |
|
Top management |
-
Strategic directions on knowledge management
|
