Full text link สำหรับ paper ของ Dr. Liebowitz คะ

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"The following is a listing of possible new metrics to be part of the pot-pourri for measuring intellectual capital:

• The number of new colleague to colleague relationships spawned – this will hopefully encourage the exchange of tacit knowledge between knowledgeable individuals. The World Bank’s and Johnson & Johnson’s knowledge fairs/exchanges are geared to promoting an increase in these types of relationships and transfer of tacit knowledge.
• The reuse rate of “frequently accessed/reused” knowledge.
• The capture of key expertise in an online way (i.e. the number of key concepts that are converted from tacit to explicit knowledge in the knowledge repositories and used by members of the organization).
• The dissemination of knowledge sharing (i.e. distribution of knowledge) to appropriate individuals.
• The number of knowledge sharing proficiencies gained – at Andersen Consulting, they have developed six levels of knowledge sharing proficiencies whereby one cannot be promoted unless one reaches at least level 5.
• The number of new ideas generating innovative products or services.
• The number of lessons learned and best practices applied to create value-added (i.e. decreased proposal writing/development time, increased customer loyalty and satisfaction, etc.).
• (The number of patents/trademarks produced + number of articles or books written + number of talks given at conferences or workshops or trade shows)/number of employees – the higher the number, the better.
• (Professional development/training dollars + R&D Budget dollars + Independent R&D dollars)/number of employees – the greater the number, the better.
• The number of “serious” anecdotes presented about the value of the organization’s knowledge management systems.
• The number of “apprentices” that one mentors, and the success of these apprentices as they mature in the organization.
• Interactions with academicians, consultants, and advisors. "