ในการเข้ารับการอบรมหลักสูตรนักบริหารการศึกษาระดับสูงได้เรียนรู้ภาวะผู้นำจากวิทยากรชาวต่างชาติ คือ Dr. Willi Zimmermann จึงได้สรุปสาระสำคัญไว้ดังนี้
1 Aims
1.1 Introducing concept leader & leadership
1.2 Participants should understand the concept of leadership
1.2.1 Necessary skills
1.2.2 Major tasks
2 What is leadership?
2.1 It is
2.1.1 A process that is ultimately concerned with fostering (intentional) change
2.1.2 A collective or group process
3 In a nutshell (Edwards,2007)
3.1 Direction setting
3.1.1 Translating the external into the internal. Requires strategic management skill & functional knowledge
3.2 Personal qualities
3.2.1 Demonstrative leadership. Requires personal dianosis,reflection,coaching/mentoring
3.3 Service delivery
3.3.1 Delivering results. Requires people & project management skills, customer - orientation
4 Need for change?
4.1 Society
4.2 Economy
4.3 Science
4.3.1
4.4 Technology
4.5 Public sector
4.5.1 Reform
4.5.2 Decentralization
4.5.3 Good governance
4.5.4 Attractive public sector
4.5.5 Service provision
5 Leadership vs Management
5.1 Leadership
5.1.1 Establish direction
5.1.2 Allign people
5.1.3 Motivate inspire
5.1.4 Produce change
6 The challenge - Resistance
6.1 The challenge
6.1.1 a) How can we get people to embrace the change that is necessary?
6.1.2 b) How can we create an environment that allows " rational" resistance?
6.2 Resistance defined
6.2.1 "behavior which is intended to protect an individual from the effects of real or imagined change" (Dent& Goldberg,1999.p.34)
6.3 General reasons for resistence
6.3.1 We are creatures of habit
6.3.2 Fear of the unknow
6.3.3 Human emotion .> We are unpredictable,and tend to do only what we want to
6.3.4 Ignorance > We are either unaware a problem exists or that a better solution can be found
6.3.5 Combinations of the above
7 Reasons specific to Workplace
7.1 Fear of failure
7.2 Creatures of habit
7.3 No obvious need
7.4 Loss of control
7.5 Concern about support system
7.6 Closed mind
7.7 Unwillingness to learn
7.8 Fear that the new way may not be better
7.9 Fear of the unknow
7.10 Fear of personal imp
8 The goal : Bring about change
8.1 Clearly define the need for the change and why it is important
8.2 Build in fairness and transparency
9 Organisational change : An inclusive process
9.1 The leader
9.1.1 Be open and honest
9.1.2 Do not leave openings for people to return to the status quo
9.1.3 Be specific about positive aspects of the change (When you can)
9.1.4 Skill building training programs (e.g. communication strategies ,team building , etc.)
10 Leadership Skills
10.1 Vision
10.2 Charisma
10.3 Responsibility
10.4 Planning
10.5 Social Skills
10.6 Achievement drive
10.7 Emotional stability
10.8 Tolerance for ambiguity
10.9 Decisiveness
10.10 Delegation
10.11 Positive outlook
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