Minded Capacity/Emotional Intelligence
Many people begin to realize that simply being blessed with a high IQ does not guarantee a path to career success. Emotional Intelligence , or EQ , is equally, perhaps even more important. Knowing one’s own emotions and controlling them, recognizing and understanding emotions in others, and self-motivation are the key dimensions of EQ.
It is the result of specific and growing changes in general, and the realities of dealing with increasingly trusting, collaborative, and innovative – human interactions at work. While excessive emotion can temporarily disrupt reasoning or analysis.
1.Emotional Meaning
Emotions are defined as 2 aspects : 1) Conventional Meaning 2) High-performance Meaning , as summarized in table .(Robert Cooper and Ayman Sawaf, 1998 )
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Conventional |
High Performance |
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sign of weakness |
sign of strength |
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no place in business |
essential in business |
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avoid emotions |
emotions trigger learning |
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Conventional |
High Performance |
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confuse |
explicate (clarify) |
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table them |
integrate them |
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avoid emotional people |
seek out emotional people |
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pay attention only to thoughts of |
listen for the emotion in |
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use of none motional words |
use of emotional words |
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interfere with good judgment |
essential to good judgment |
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distract us |
motivate us |
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sign of vulnerability |
make us real and alive |
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obstruct, or slow-down, reasoning |
enhance, or speed-up, reasoning |
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from a barrier to control |
build trust and connection |
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weaken fixed attitudes |
activate ethical values |
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inhibit the flow of objective data |
provide vital information and feedback |
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complicate management planning |
spark creativity and innovation |
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undermine authority |
generate influence without authority |
Emotions are strong positive or negative feelings directed toward someone or something. (Schermerhorn et al.,2011 )
2.Emotional Intelligence Meaning
Emotional intelligence is the ability to sense, understand and effectively apply the power and acumen of emotions as a source of human energy, information and influence. Human emotions are the domain of core feeling, gut level instincts and emotional sensations. When trusted and respected, emotional intelligence provides a deeper, more fully formed understanding of oneself and those around us.(Robert Cooper and Ayman Sawaf, 1998)
Emotional intelligence is an ability to understand emotions and manage relationship effectively. (Schermerhorn et al.,2011 )
3.The Four Cornerstones of Emotional Intelligence
Figure : The Four Cornerstones of Emotional Intelligence (Robert Cooper and Ayman Sawaf, 1998)
(inserted picture)
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The Four Cornerstones of Emotional Intelligence |
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Second Cornerstone: Emotional Fitness Being clear and getting along: Builds authenticity, resilience, and trusting relationships |
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Third Cornerstone: Emotional Depth Reaching down and stepping up: Builds core character and calls forth your potential, integrity, and purpose |
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Fourth Cornerstone: Emotional Alchemy Sensing opportunities and competing for the future: Builds intuitive innovation, situational transformation, and fluid intelligence |
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First Cornerstone: Emotional Literacy Being real and true to yourself: Builds awareness, inner guidance, respect, responsibility and connection |
Emotional intelligence are an essential ‘activating energy’ for ethical values such as trust, integrity, empathy, resilience, and credibility, and for social capital, which represents an ability to build and sustain trusting, profitable relationships. This is similar to what is generally called the ability to motivate self and others, but that’s too watered down an expression to signify the inner required to build great companies and compete for the future. Even the emotion of anger is imbued with an intelligence that, in the right hands and in the rights ways, can be transformed into creative collaboration and breakthrough innovations. (Robert Cooper and Ayman Sawaf, 1998)
Today’s fast-changing, more open style of work puts a combination of intellectual and EQ especially when it comes to trusting and teaming with other to solve problems and seize opportunities. Robert Cooper and Ayman Sawaf develop EQ-MAP-Questionnaire Instrument to help guide exploration of emotional intelligence by answering every question and complete the scales then plotting on EQ-MAP-Scoring Grid , as shown in Figure.
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EQ Map |
Life Events |
Work Pressures and Satisfactions |
Personal Pressures and Satisfactions |
Emotional Self-Awareness |
Emotional Expression |
Emotional Awareness of Other |
Intentionality |
Creativity |
Resilience |
Interpersonal Connections |
Constructive Discontent |
Compassion |
Outlook |
Intuition |
Trust Radius |
Personal Power |
Integrity |
General Health |
Quality of Life |
Relationship Quotient |
Optional Performance |
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Scoring Grid |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
16 |
17 |
18 |
19 |
20 |
21 |
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Optimal |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
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Proficient |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
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Vulnerable |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
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Cautionary |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
£ |
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Current Environment |
Literacy |
Competencies |
Values & Beliefs |
Outcomes |
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EMOTIONAL INTELLIGENCE |
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Figure : The EQ-MAP-Scoring Grid (Robert Cooper and Ayman Sawaf, 1998)
4. Reference
Fryer, Douglas H. General Psychology. New York : Bames & Noble, Inc., 1960.
Hilard, Emest R. (1965). Introduction to Psychology. 4th ed. New York : Harcourt Braceand World, Inc.
Robert Cooper and Ayman Sawaf. Emotional Intelligence in Business : Executive EQ. London : AIT and Essi System,Inc., 1998.
Schermerhorn et al. Organizational Behavior.Pennsylvania :John Wiley & Sons (Asia) ,2011
Yukl Gary. (2002). Leadership in Organizations. 5th ed. Upper Saddle River, New Jersey : Prentice – Hall, Inc.
