9. “An analysis in using English for communication of hotel receptionists in Pattaya city”

Mr. Jirat Wongvisuttikul, Assumption University, Thailand

(Business owner, Pattayasatcom Television Satellite Company)

The purpose of this research is to analyze the quality of English for communication skills of 5-star hotel receptionists in Pattaya city. The goal is to use the results of the research to improve the skill levels of the hotel receptionists. The sample of the research comprises 30 conversations recording between receptionists and hotel foreign guests. The instruments in this research a questionnaire and an interview for collecting data. The statistical applications used in this research are the means and standard deviation.