Why Knowledge Management?

Learn, Improve with use, Anticipate, Interactive, Remember, Customize

Why Knowledge Management?

 

Knowledge Management can transform your organization to new levels of effectiveness, efficiency, and scope of operation. KM has had a positive impact on organizational process.  The goal of KM is to capture the tacit knowledge required by an organizational process and encourage knowledge workers to share and communicate knowledge with peers.  In his study of Smart Business, Botkin (1999) provides six dimensions of knowledge products and services:

 

1. Learn.  The more you use them, the smarter they get and the smarter you get, too.

 

2. Improve with use. Knowledge products and services are enhanced rather than exhausted when used, and they grow up instead of being used up.

 

3. Anticipate.  Knowing what you want, they recommend what you might want next.

 

4. Interactive.  There is two-way communication between you and them.

 

5. Remember.  They record and recall past actions to develop a profile.

 

6. Customize.  They offer unique configuration to your individual specifications in real time at no additional cost.

References:

Botkin, J., Smart Business: How Knowledge Communities Can Revolutionize Your Company. New York, Free Press, 1999.