สรุปสาระสำคัญของบทที่ 1-KM in Education
Knowledge communities: (Lesser and Prusak, 2001)
-differ from work teams in that they are not formal or task-orientated;
-are in a form of collective intelligence;
-are likely to be cross-divisional or cross-functional, and may be intra-or extra-institutional;
-can effectively use the emotional IQ of their members;
-involve the common pursuit of problems and solutions;
-have a strong resonance in education.