ผมขอเอาบันทึกสอบถามโต้ตอบใน learning-to-fly CoP
ที่ นศ. ป. โท เมืองนอกเขาถาม
โปรดสังเกตว่าเขาไม่ถามลอยๆ
เขาถามโดยแสดงความรู้ความเข้าใจส่วนของตนไว้ค้วย
สำหรับผม นี่คือ นศ. ด้าน KM ของแท้
คือไม่ใช่มุ่งแต่จะเป็นผู้รับฝ่ายเดียว แต่มี care
& share, give & take
From: [email protected]
[mailto:[email protected]] On Behalf
Of jrb307
Sent:
Saturday, December 31, 2005 1:07
AM
To:
[email protected]
Subject:
[learning-to-fly] KM in an ERP system - (Non-)sense?
Hello to everybody
my name is Johannes and I just joined the learning to fly
community. Being a Master student of "knowledge management
for enterprise development" at Cranfield University (England) I
tremendously enjoyed reading learning to fly.
Moreover, I would like to ask for your help
concerning a question I am faced with as part of
my studies. It is about knowledge management in an ERP (enterprise
resource planning) system.
According to my lecturer at university, ERP software like SAP
R/3, Oracle etc have a great potential for capturing, storing and
handling knowledge, thus, they play a vital role in KM.
An example for this might be the KM module that is
offered by SAP over their NetWeaver platform. This KM module
includes functions like document management, content management,
indexing, discussion forums, feedback and rating pages, search
engines and text mining.
My questions to the members of the group
are:
Does anybody have experiences in using ERP software for KM? E.g.
creating knowledge repositories, knowledge warehouse…
What views do you have on how ERP software might be used to support
KM??
What limitations do you see for the use of software in KM?
My own opinion about all this:
Unfortunately, I never had a chance to use the above
described KM module of SAP or similar applications. That’s why I
have to answer from a theoretical point of view.
1. A "ready to go" solution like a KM module from SAP
might offer a great bunch of functionalities but an organisation
has to purchase them all. This means that the software is imposed
on a company, not considering their real requirements (hopefully
somebody analysed these). The company is adapted to the software
not the other way round.
2. The purpose of the SAP KM module seems to be to
connect documents, guidelines and quality procedures to process
activities. In that case I would like to prefer to speak about data
and information management and NOT KM, as data and
information is prepared (content and document management, indexing)
to be available in a useful form.
3. My view is that ERP software at most can facilitate
organisation, use and sharing of explicit knowledge but fails to
help people to be more creative, develop ideas, products and
services (i.e. does not foster externalisation of tacit
knowledge)
To conclude: A solution to this dilemma might be a
platform that combines some of Goeff’s and Chris’ ideas?? Like a
platform that provides self-assessment, who is who directory with
personalised web space, CoP, collection of AARs etc?
Sorry to bother you with so much text. Looking forward to your
comments, criticism, experiences. I will be happy to discuss with
you.
Johannes
[email protected]
Hi Johannes,
You raise some interesting questions. Ones that I myself have been
pondering over.
Logically speaking, KM finds its place in any business
process/system where there is a lot of data/information/knowledge
for the taking.
Seen in that context, a SAP system would certainly carry with it
invaluable information that can be put to use both in the short as
well as the long run.
But it will not be appropriate to limit the KM system to only what
the ERP product provides. The idealistic way of going about it
would be see where the pain areas and requirements lie, analyze the
capabilities of the existing ERP system and plug in the gaps if any
with other integrate-able products/systems. If the organization has
anyways spent a lot of money on the ERP system, it is only sensible
for it to make use of the out-of-the-box KM features that the
system offers. If what it offers is nowhere near what the
organization requires, then it necessarily has to be obtained from
other core KM products. I have heard of organizations using SAP
Netweaver features for KM purposes and backing it up with content
management, doc. management products etc.
I repeat my question to this forum which I posed sometime ago but
did not unfortunately receive any answers to. L
What does the Energy and Utilities industry in general look forward
to from KM? What are the unique challenges that this sector faces
for it to adopt KM? Responses will be highly appreciated! Happy New
Year to everyone! J
Thanks and Regards
Nirmala
[email protected]
----------------------------------
Man can do whatever he is able to conceive in his mind, receive in
his consciousness, expect with assurance, and accept in actual
experience - Jack Addington
เห็นสภาพของการ “แลกเปลี่ยน” ไหมครับ KM
ไม่ใช่เรื่่องของการ “ถาม – ตอบ” แต่เป็นการแลกเปลี่ยน
คือทุกคนมี “ความรู้จากประสบการณ์” มาให้
และมีคำถามมาถาม KM ไม่ใช่เวทีของ “ผู้รู้”
แต่เป็นเวทีของ “ผู้ปฏิบัติ”
วิจารณ์ พานิช
๘ มค. ๔๙
ไม่มีความเห็น